Refund & Return Policy

Effective Date: [Insert Date]

Thank you for shopping with Mahi & Co. We take pride in preparing handcrafted chocolates, brownies, cupcakes, cookies, energy bars, and other delicacies using carefully selected ingredients.

As our products are freshly prepared and perishable, we maintain strict food safety and hygiene standards. This Refund & Return Policy explains the circumstances under which returns, replacements, cancellations, and refunds may be available.

By placing an order on https://mahiandco.in, you agree to the terms of this policy.

1. Nature of Our Products

Our products are:

  • Freshly prepared in small batches
  • Handmade and handcrafted
  • Perishable food items
  • Prepared after receiving your order (for many products)
  • Subject to natural variations in appearance, texture, colour, and decoration

Because of their perishable nature, products cannot generally be returned after delivery.

2. Return Policy

For food safety and hygiene reasons, we do not accept returns on products that have been delivered successfully.

This includes:

  • Chocolates
  • Brownies
  • Cupcakes
  • Cookies
  • Energy Bars
  • Gift Boxes
  • Seasonal Products
  • Festival Hampers
  • Personalized Products
  • Customized Orders

This policy helps us maintain the highest standards of quality and consumer safety.

3. Eligible Cases for Replacement or Refund

Although returns are generally not accepted, we may offer a replacement or refund if:

  • You receive the wrong product.
  • The product is significantly damaged during transit.
  • The product is missing from your order.
  • The product is spoiled upon delivery due to shipping-related issues.
  • The package arrives visibly tampered with.
  • The product is defective due to an issue in preparation or packaging.

Each request is reviewed individually by our customer support team.

4. Reporting an Issue

If you experience any issue with your order, please notify us within 24 hours of delivery.

Contact us at:

Email: support@mahiandco.in

Phone / WhatsApp: +91 8830002816

Please include:

  • Order Number
  • Your Name
  • Contact Number
  • Clear photographs of:
    • The product
    • The packaging
    • The shipping label (if applicable)
  • A brief description of the issue

Requests received after 24 hours may not qualify for replacement or refund because we cannot reliably assess the condition of perishable food after extended periods.

5. Inspection and Resolution

After receiving your request, our team will review the information provided.

Depending on the situation, we may:

  • Replace the product
  • Replace only the affected item(s)
  • Issue a partial refund
  • Issue a full refund
  • Offer store credit
  • Provide another appropriate resolution

Our decision will be based on the evidence submitted and the circumstances of the order.

6. Products Not Eligible for Refund or Replacement

Refunds or replacements will generally not be provided in the following situations:

  • The product has been consumed, partially consumed, or opened.
  • The customer no longer wants the product after delivery.
  • The customer ordered the wrong item.
  • The customer entered an incorrect delivery address.
  • Delivery could not be completed because the recipient was unavailable.
  • Minor variations in appearance, colour, decoration, or shape due to the handmade nature of the products.
  • Taste preferences or personal expectations that do not indicate a quality issue.
  • Damage resulting from improper storage or handling after delivery.
  • Delays caused by events beyond our reasonable control (such as weather, natural disasters, or government restrictions).

7. Cancellation Policy

Before Processing

Orders may be cancelled before production or processing begins.

If the order has not entered production, any eligible refund will be processed to the original payment method.

After Processing

Once production has started, cancellation requests may not be accepted because many of our products are freshly prepared specifically for your order.

Customized and Personalized Orders

Customized, personalized, and made-to-order products cannot be cancelled once preparation has begun.

8. Order Modifications

If you need to change your delivery address, contact number, or order details, please contact us immediately after placing your order.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or dispatched.

Changes cannot be guaranteed once the order has entered production or has been shipped.

9. Refund Process

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your bank or payment provider.

Typical processing times are:

  • UPI: 2–5 business days
  • Credit/Debit Cards: 5–10 business days
  • Net Banking: 5–10 business days
  • Wallets: As per the wallet provider’s policies

Please note that actual credit timelines may vary based on your financial institution.

10. Shipping Charges

Shipping charges are generally non-refundable, except where:

  • An incorrect product was delivered.
  • The product was damaged before delivery.
  • The order could not be fulfilled due to an error on our part.

If a replacement is approved, Mahi & Co. will bear the shipping cost for the replacement shipment.

11. Refused Deliveries

If a customer refuses delivery without a valid reason, or if the order is returned because of an incorrect address or repeated failed delivery attempts, we may not be able to issue a refund due to the perishable nature of our products.

Additional shipping charges may apply if re-delivery is requested.

12. Product Quality

Every product is prepared with care using quality ingredients and undergoes a quality check before dispatch.

Because our products are handcrafted:

  • Colours may vary slightly.
  • Decorations may differ.
  • Packaging may change.
  • Product dimensions may vary marginally.

These natural variations do not constitute defects and are not grounds for refunds.

13. Food Safety

Once a product has been delivered, responsibility for proper storage passes to the customer.

Please follow the storage instructions provided with your order.

Mahi & Co. cannot accept responsibility for products that deteriorate due to improper storage or delayed consumption after delivery.

14. Force Majeure

Mahi & Co. shall not be liable for delays, spoilage, or delivery issues arising from events beyond our reasonable control, including:

  • Floods
  • Earthquakes
  • Fire
  • Severe weather
  • Government restrictions
  • Transport disruptions
  • Labour strikes
  • Pandemic-related disruptions
  • Supply chain interruptions

We will make reasonable efforts to minimise the impact of such events and keep customers informed where possible.

15. Customer Satisfaction

Your satisfaction is important to us.

If you are unhappy with your order for any reason, please contact our customer support team. We will review your concern fairly and work with you to find a reasonable solution where possible.

16. Changes to This Policy

Mahi & Co. reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be published on this page with the revised Effective Date.

Continued use of our website after such changes constitutes acceptance of the updated policy.

17. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Mahi & Co.

🌐 Website: https://mahiandco.in

📧 Email: support@mahiandco.in

📱 Phone / WhatsApp: +91 8830002816

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

We appreciate your trust in Mahi & Co. and thank you for supporting handcrafted delicacies made with care.

Shopping Cart
Scroll to Top