Terms & Conditions

Effective Date: [Insert Date]
Website: https://mahiandco.in

Welcome to Mahi & Co. (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, https://mahiandco.in, including any purchases made through the website.

By accessing, browsing, registering an account, or placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, Refund & Return Policy, Shipping Policy, Disclaimer, and any other policies published on our website.

If you do not agree with these Terms, please do not access or use our website.

1. About Mahi & Co.

Mahi & Co. is a premium handcrafted food brand offering chocolates, brownies, cupcakes, cookies, energy bars, gift boxes, and other artisanal food products. Our products are prepared in small batches using carefully selected ingredients to provide a premium handcrafted experience.

Throughout these Terms, references to “Website” include all pages, products, services, content, and features available on https://mahiandco.in.

2. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into a binding agreement under applicable laws.
  • You will use this website only for lawful purposes.
  • You will provide accurate and complete information while placing orders or creating an account.
  • You agree to comply with all applicable laws and regulations.

Your continued use of this website constitutes your acceptance of these Terms and any future updates.

3. Changes to These Terms

Mahi & Co. reserves the right to modify, amend, or replace these Terms & Conditions at any time without prior notice.

Updated Terms become effective immediately upon publication on the website. Your continued use of the website after any changes indicates your acceptance of the revised Terms.

We encourage customers to review this page periodically.

4. Definitions

For the purpose of these Terms:

“Company”, “We”, “Us”, or “Our” refers to Mahi & Co.

“Website” means https://mahiandco.in.

“Customer”, “You”, or “Your” refers to any individual or entity accessing the website or purchasing products.

“Products” refers to chocolates, cupcakes, brownies, cookies, energy bars, gift boxes, baked goods, and any other items sold through our website.

“Services” include online ordering, customer support, product customization (where available), and related services offered by Mahi & Co.

5. Eligibility to Use the Website

To use our website and place orders, you must:

  • Be at least 18 years of age or use the website under adult supervision.
  • Provide complete and accurate information.
  • Have the legal capacity to enter into a binding agreement.
  • Comply with all applicable laws.

We reserve the right to refuse service or cancel orders if we believe these conditions have not been met.

6. Account Registration

You may create an account to enjoy a faster checkout experience, manage your orders, and access order history.

When creating an account, you agree to:

  • Provide accurate and current information.
  • Maintain the confidentiality of your password.
  • Notify us immediately of any unauthorized use of your account.
  • Accept responsibility for all activities conducted through your account.

Mahi & Co. is not responsible for any loss resulting from your failure to safeguard your account credentials.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent or unlawful activities.

7. Product Information

We strive to ensure that all product descriptions, images, ingredient lists, nutritional information, prices, and availability are accurate and up to date.

However, because our products are handcrafted:

  • Product appearance may vary slightly from the images displayed.
  • Colours, decorations, shapes, and textures may differ due to the handmade nature of our products.
  • Seasonal ingredients and product availability may change without prior notice.
  • Packaging may vary depending on availability and product improvements.

Such variations are natural characteristics of handcrafted products and do not constitute defects.

8. Food Product Information

Our products are freshly prepared in small batches using carefully selected ingredients.

While we make every effort to provide accurate ingredient information, recipes may change from time to time.

Customers are responsible for reviewing product descriptions and ingredient information before purchasing.

If you have food allergies, dietary restrictions, or medical concerns, please contact us before placing your order.

Mahi & Co. shall not be responsible for adverse reactions resulting from undisclosed allergies or failure to review ingredient information.

9. Product Availability

All products displayed on our website are subject to availability.

Occasionally, products may become unavailable due to:

  • Seasonal ingredients
  • Production limitations
  • High demand
  • Supply chain disruptions
  • Operational constraints

If a product becomes unavailable after an order has been placed, we may:

  • Offer a suitable replacement (with your approval).
  • Delay the order until the product is available.
  • Cancel the affected item and issue an appropriate refund.

10. Pricing

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices may change at any time without prior notice.

The price charged will be the price displayed at the time your order is successfully placed.

Prices may include or exclude taxes, shipping charges, or promotional discounts as indicated during checkout.

In the event of a pricing error caused by technical issues, typographical mistakes, or system malfunctions, Mahi & Co. reserves the right to cancel the order and refund any amount already paid.

11. Promotional Offers and Discounts

From time to time, Mahi & Co. may offer promotional discounts, coupon codes, or special offers.

Unless otherwise specified:

  • Offers are valid only for the stated promotional period.
  • Coupons cannot be exchanged for cash.
  • Only one promotional code may be used per order.
  • Promotions cannot be combined unless explicitly stated.
  • Discounts apply only to eligible products.
  • We reserve the right to modify or withdraw any promotion without prior notice.

If an order is cancelled or refunded, any promotional benefits associated with that order may also be cancelled.

12. Taxes

Applicable Goods and Services Tax (GST), if required under Indian law, will be charged at checkout where applicable.

Customers are responsible for paying all taxes associated with their purchases as required by applicable laws.

13. Order Acceptance

Placing an order on our website constitutes an offer to purchase products from Mahi & Co.; it does not guarantee acceptance.

After you place an order, you will receive an order confirmation acknowledging receipt of your request. This confirmation does not signify acceptance of the order.

We reserve the right to accept or reject any order for reasons including, but not limited to:

  • Product unavailability
  • Payment authorization failure
  • Suspected fraudulent activity
  • Incorrect pricing or product information
  • Delivery restrictions
  • Violation of these Terms

If an order is declined after payment has been received, any eligible refund will be processed in accordance with our Refund & Return Policy.

14. Accuracy of Information

Customers are responsible for ensuring that all information provided during checkout is accurate, including:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • PIN code
  • Delivery instructions

Mahi & Co. shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

15. Payment Terms

Mahi & Co. accepts payments through secure third-party payment gateways and payment methods made available during checkout. Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Razorpay
  • PhonePe
  • Google Pay
  • Paytm
  • Other payment methods as displayed on the Website.

All payments are processed through secure payment gateways. Mahi & Co. does not store your credit card, debit card, CVV, UPI PIN, or internet banking credentials.

Your order will be processed only after successful payment authorization.

In case of payment failure, the order will not be confirmed until payment is successfully completed.

16. Payment Verification

To prevent fraud and unauthorized transactions, Mahi & Co. reserves the right to verify payment information before processing any order.

We may:

  • Contact you for additional verification.
  • Request proof of identity or payment.
  • Delay shipment until verification is completed.
  • Cancel suspicious transactions.

If payment cannot be verified, the order may be cancelled and any eligible amount refunded.

17. Order Confirmation

Once your payment is successfully received, you will receive an order confirmation via email and/or SMS/WhatsApp, depending on the contact information provided.

Order confirmation confirms that we have received your order request. It does not guarantee shipment, which is subject to product availability and successful order processing.

Please review your order confirmation carefully and notify us immediately if any information is incorrect.

18. Order Processing

All products are handcrafted in small batches.

Orders are generally processed within 1–3 business days, excluding Sundays, public holidays, and exceptional circumstances.

Processing time may vary due to:

  • Product availability
  • Customized orders
  • Festive seasons
  • Bulk orders
  • High order volume
  • Operational or supply chain constraints

Customers will be notified if significant delays occur.

19. Shipping and Delivery

Mahi & Co. delivers products to eligible locations across India through trusted courier and logistics partners.

Estimated delivery timelines are provided for guidance only and may vary depending on:

  • Delivery location
  • Courier partner
  • Weather conditions
  • Public holidays
  • Local restrictions
  • Operational delays beyond our control

While we strive to deliver every order on time, delivery dates are estimates and are not guaranteed.

20. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full recipient name
  • House/Flat Number
  • Street Name
  • Landmark (if applicable)
  • City
  • State
  • PIN Code
  • Mobile Number

Mahi & Co. shall not be responsible for delayed or failed deliveries resulting from incorrect or incomplete address details.

If an order is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

21. Delivery Attempts

Our courier partners generally make one or more delivery attempts, depending on their policies.

If the recipient is unavailable during delivery:

  • The courier may attempt re-delivery.
  • The customer may be contacted by the courier.
  • The shipment may be held at a local delivery center.
  • The order may be returned to us if delivery cannot be completed.

Returned orders may require additional shipping charges before being re-dispatched.

22. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Mahi & Co. may offer promotional benefits such as:

  • Free Shipping
  • Flat-rate Shipping
  • Express Delivery Options

These offers may change without prior notice.

23. Delays Beyond Our Control

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Heavy rainfall or flooding
  • Political disturbances
  • Strikes
  • Lockdowns
  • Pandemic-related restrictions
  • Transportation disruptions
  • Technical failures
  • Courier delays

Mahi & Co. shall not be liable for delays caused by such events.

24. Inspection Upon Delivery

Customers are encouraged to inspect their package immediately upon delivery.

If you receive:

  • A damaged package
  • Incorrect products
  • Missing items
  • Open or tampered packaging

Please contact our Customer Support within 24 hours of delivery with:

  • Order Number
  • Photographs of the package
  • Photographs of the product
  • A brief description of the issue

Claims submitted after this period may not be eligible for replacement or resolution.

25. Order Cancellation by Customer

Customers may request cancellation before the order enters production or dispatch.

Since many of our products are freshly handcrafted and prepared specifically for each order, cancellation requests may not be accepted once production has started.

Customized, personalized, and made-to-order products cannot be cancelled after production begins.

Approved cancellations will be refunded according to our Refund & Return Policy.

26. Cancellation by Mahi & Co.

We reserve the right to cancel any order at our sole discretion for reasons including but not limited to:

  • Product unavailability
  • Pricing errors
  • Technical errors
  • Payment verification failure
  • Suspected fraudulent activity
  • Delivery restrictions
  • Violation of these Terms
  • Circumstances beyond our control

If payment has already been received, any eligible refund will be processed through the original payment method.

27. Customized and Personalized Orders

Customized products, gift boxes, personalized messages, corporate gifting orders, and other made-to-order items are prepared specifically according to customer requirements.

Once production has commenced:

  • Orders cannot be cancelled.
  • Products cannot be exchanged.
  • Returns are generally not accepted unless the product arrives damaged or an incorrect item has been delivered.

Customers are responsible for verifying all customization details before confirming their order.

28. Bulk Orders

Bulk and corporate orders may be subject to separate pricing, payment terms, production schedules, and delivery timelines.

Large orders may require:

  • Advance payment
  • Longer production time
  • Confirmation of artwork or customization
  • Written approval before production

Special terms may be communicated separately for such orders.

29. Customer Responsibilities

By using our website, you agree to:

  • Provide accurate information.
  • Keep your account information up to date.
  • Review product descriptions before ordering.
  • Follow storage instructions provided with food products.
  • Use products only for their intended purpose.
  • Cooperate with customer support if additional information is required.
  • Refrain from abusive, fraudulent, or unlawful conduct.

Failure to comply with these responsibilities may result in suspension of services or cancellation of orders.

30. Communication

By placing an order or creating an account, you consent to receive communications from Mahi & Co. regarding:

  • Order confirmations
  • Payment updates
  • Shipping notifications
  • Customer support responses
  • Important service announcements
  • Promotional messages (only where you have opted in)

You may opt out of promotional communications at any time. However, transactional communications related to your orders and account may continue to be sent as necessary to provide our services.

31. Returns, Refunds and Replacements

Due to the perishable nature of our handcrafted food products, including chocolates, cupcakes, brownies, cookies, energy bars, and other edible items, returns are generally not accepted once products have been delivered.

However, we are committed to customer satisfaction. If you receive:

  • A damaged product
  • A defective product
  • An incorrect product
  • An incomplete order

please contact us within 24 hours of delivery by emailing support@mahiandco.in or contacting us on +91 8830002816.

To help us investigate your request, please provide:

  • Your Order Number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • A brief description of the issue

After reviewing your request, we may, at our discretion:

  • Replace the affected product.
  • Issue a refund.
  • Offer store credit.
  • Provide another appropriate resolution.

Requests submitted after 24 hours of delivery may not be eligible for replacement or refund.

Please refer to our Refund & Return Policy for complete details.

32. Non-Returnable Products

The following products are generally not eligible for return or exchange:

  • Perishable food products
  • Chocolates
  • Cupcakes
  • Brownies
  • Cookies
  • Energy Bars
  • Gift Boxes
  • Customized Products
  • Personalized Orders
  • Products damaged due to improper storage after delivery
  • Products opened or consumed after delivery

These restrictions are necessary to maintain food safety and hygiene standards.

33. Product Storage

Many of our products are freshly prepared and do not contain unnecessary artificial preservatives.

Customers are responsible for storing products according to the storage instructions provided.

Storage recommendations may include:

  • Refrigeration where applicable.
  • Keeping products away from direct sunlight.
  • Storing in a cool and dry place.
  • Consuming products before the stated Best Before date.

Mahi & Co. shall not be responsible for quality issues resulting from improper storage after delivery.

34. Shelf Life

Each product has its own recommended shelf life depending on its ingredients and preparation.

Customers are encouraged to consume products within the recommended period to enjoy optimal freshness, flavour, and quality.

Shelf life information provided on product packaging or the Website should always be followed.

35. Food Allergies

Our products may contain or come into contact with common allergens, including but not limited to:

  • Milk
  • Wheat (Gluten)
  • Peanuts
  • Tree Nuts
  • Soy
  • Sesame
  • Eggs (if applicable to certain products)

Although we follow good manufacturing and handling practices, we cannot guarantee an allergen-free production environment.

Customers with food allergies or dietary sensitivities should carefully review product information and contact us before placing an order.

Mahi & Co. shall not be liable for allergic reactions arising from the consumption of our products.

36. Nutritional Information

Any nutritional values, ingredient information, or dietary descriptions provided on the Website are approximate and intended for general informational purposes only.

Actual nutritional values may vary depending on:

  • Ingredient availability
  • Seasonal variations
  • Batch preparation
  • Natural variation in raw materials

Our products should not be considered medical, nutritional, or dietary advice.

Customers with specific medical conditions should consult an appropriate healthcare professional before consuming our products.

37. Product Images

Product photographs displayed on our Website are intended to provide a general representation of the products.

Due to the handcrafted nature of our products:

  • Colours may vary.
  • Decorations may differ.
  • Packaging may change.
  • Product size and appearance may differ slightly.

Such variations are natural and do not constitute manufacturing defects.

38. Intellectual Property

All content available on the Website, including but not limited to:

  • Logo
  • Brand name
  • Product names
  • Product descriptions
  • Website design
  • Graphics
  • Photographs
  • Icons
  • Videos
  • Illustrations
  • Text
  • Layout
  • Software
  • Source code (where applicable)

is the property of Mahi & Co. or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without our prior written permission.

39. Trademarks

“Mahi & Co.”, our logo, brand elements, product branding, and other identifying marks are valuable intellectual property.

You may not use our trademarks in connection with any product, service, advertisement, or business without our written consent.

40. User Content

If you submit reviews, testimonials, comments, photographs, recipes, suggestions, or other content to our Website or social media pages, you grant Mahi & Co. a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, and promote such content for marketing and business purposes.

You confirm that:

  • You own the submitted content or have permission to share it.
  • Your content does not infringe the rights of others.
  • Your content is truthful and lawful.

We reserve the right to remove any content that we consider inappropriate, offensive, misleading, or unlawful.

41. Acceptable Use

You agree to use this Website responsibly and lawfully.

You must not:

  • Violate any applicable laws.
  • Upload malicious software or viruses.
  • Attempt unauthorized access to our systems.
  • Interfere with Website functionality.
  • Use automated tools to extract Website data without permission.
  • Engage in fraudulent transactions.
  • Impersonate another person.
  • Provide false information.
  • Use the Website for unlawful or harmful purposes.

Any misuse of the Website may result in suspension of access, cancellation of orders, and legal action where appropriate.

42. Fraud Prevention

Mahi & Co. actively monitors transactions to protect customers and prevent fraudulent activities.

We reserve the right to:

  • Verify customer identity.
  • Verify payment details.
  • Reject suspicious orders.
  • Cancel transactions suspected of fraud.
  • Report unlawful activities to the relevant authorities.

Customers engaging in fraudulent activities may be permanently restricted from using our Website.

43. Third-Party Links

Our Website may contain links to third-party websites, payment providers, courier partners, or social media platforms.

These websites operate independently and have their own terms, privacy policies, and practices.

Mahi & Co. is not responsible for the content, security, availability, or privacy practices of any third-party website.

Accessing third-party websites is entirely at your own risk.

44. Customer Reviews

We welcome honest customer feedback and reviews.

However, reviews must:

  • Be truthful.
  • Be based on genuine experiences.
  • Avoid offensive or abusive language.
  • Not contain defamatory statements.
  • Not promote competing businesses.

We reserve the right to moderate, edit, or remove reviews that violate these standards.

45. Promotional Content

From time to time, Mahi & Co. may feature customer photographs, testimonials, reviews, or social media content in promotional materials.

Where required, we will seek appropriate permission before using identifiable customer content.

By participating in promotional campaigns or contests, you agree to the specific terms applicable to those campaigns.

46. Limitation of Liability

To the fullest extent permitted by applicable law, Mahi & Co., its owners, employees, affiliates, partners, suppliers, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to:

  • Your use of or inability to use the Website.
  • Delays in processing or delivering orders.
  • Product availability or stock shortages.
  • Temporary interruptions or downtime of the Website.
  • Errors, omissions, or inaccuracies in Website content.
  • Unauthorized access to your account due to your failure to safeguard your login credentials.
  • Delays caused by courier partners or circumstances beyond our reasonable control.
  • Allergic reactions or medical conditions resulting from the consumption of our products, where ingredient and allergen information has been made available.

Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.

47. Indemnification

You agree to indemnify, defend, and hold harmless Mahi & Co., its directors, employees, affiliates, agents, suppliers, and partners from and against any claims, losses, liabilities, damages, costs, expenses, or legal fees arising out of:

  • Your breach of these Terms & Conditions.
  • Your misuse of the Website.
  • Your violation of any applicable law or regulation.
  • Your infringement of the intellectual property or other rights of any third party.

48. Force Majeure

Mahi & Co. shall not be held responsible for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • Pandemic or epidemic
  • Government restrictions
  • War
  • Civil unrest
  • Labour strikes
  • Transportation disruptions
  • Power outages
  • Internet or communication failures
  • Supply chain disruptions

In such circumstances, we will make reasonable efforts to resume normal operations as soon as practicable.

49. Website Availability

We strive to keep our Website available and functioning smoothly. However, we do not guarantee uninterrupted or error-free access.

From time to time, the Website may be unavailable due to:

  • Scheduled maintenance
  • Software updates
  • Technical issues
  • Hosting provider maintenance
  • Internet service interruptions
  • Security upgrades

Mahi & Co. shall not be liable for temporary interruptions in Website availability.

50. Accuracy of Website Information

While we make every effort to ensure the information on our Website is accurate and up to date, we do not warrant that all content is complete, current, or free from errors.

We reserve the right to correct inaccuracies, update product information, modify pricing, or remove content without prior notice.

51. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our Website, you acknowledge that you have read and understood our Privacy Policy.

52. Suspension or Termination

Mahi & Co. reserves the right to suspend, restrict, or terminate access to the Website or any customer account, without prior notice, if we reasonably believe that:

  • These Terms have been violated.
  • Fraudulent or suspicious activity has occurred.
  • False information has been provided.
  • The Website has been misused.
  • Such action is necessary to protect our business, customers, or legal interests.

Termination of access does not affect any rights or obligations that arose before termination.

53. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

54. Dispute Resolution

We value our customers and encourage the amicable resolution of any concerns.

If you have a complaint or dispute, please contact us first using the details provided below. We will make reasonable efforts to resolve the matter promptly.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts in Palghar District, Maharashtra, India, unless otherwise required by applicable law.

55. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

56. Waiver

Failure by Mahi & Co. to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights under these Terms.

57. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, Cookie Policy, Disclaimer, and any other policies published on the Website, constitute the entire agreement between you and Mahi & Co. regarding your use of the Website and your purchases.

They supersede any prior communications, understandings, or agreements relating to the same subject matter.

58. Changes to These Terms

Mahi & Co. may revise these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will be posted on this page with the revised Effective Date.

Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

59. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Mahi & Co.

Website: https://mahiandco.in

Email: support@mahiandco.in

Phone / WhatsApp: +91 8830002816

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

We aim to respond to all genuine enquiries within a reasonable timeframe.

60. Acknowledgement

By accessing or using https://mahiandco.in, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Mahi & Co. We appreciate your trust and look forward to serving you with our handcrafted delicacies.

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