Shipping Policy
Effective Date: [Insert Date]
Welcome to Mahi & Co. We are committed to delivering our handcrafted delicacies safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders placed through https://mahiandco.in.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
All Mahi & Co. products are handcrafted and prepared in small batches to ensure freshness and quality.
- Orders are typically processed within 1–3 business days after successful payment confirmation.
- Business days exclude Sundays and public holidays.
- Processing times may be longer during festive seasons, promotional sales, high-demand periods, or for customized and bulk orders.
- Orders are processed only after payment has been successfully verified.
Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable).
2. Shipping Coverage
We currently deliver to most serviceable locations across India through trusted courier and logistics partners.
Delivery availability depends on the courier serviceability of your PIN code.
At this time, we do not offer international shipping unless specifically announced on our website.
3. Shipping Charges
Shipping charges are calculated during checkout based on factors such as:
- Delivery location
- Order value
- Product weight
- Promotional offers
Shipping charges, if applicable, will be clearly displayed before payment.
We may occasionally offer:
- Free Shipping
- Flat-rate Shipping
- Discounted Shipping
- Festival Shipping Offers
These offers are subject to change without prior notice.
4. Free Shipping
Mahi & Co. may offer Free Shipping on eligible orders, subject to the minimum order value or promotional conditions displayed on our website.
For example:
Free Shipping on Orders Above ₹999
This offer may be modified, suspended, or withdrawn at any time without prior notice.
5. Estimated Delivery Time
Estimated delivery timelines after dispatch are:
| Location | Estimated Delivery |
|---|---|
| Maharashtra | 2–4 Business Days |
| Metro Cities | 3–5 Business Days |
| Other States | 4–7 Business Days |
| Remote Locations | 5–9 Business Days |
These timelines are estimates only and may vary depending on courier operations and local conditions.
6. Delivery Partners
We work with reliable courier and logistics providers to ensure safe delivery of your order.
Our shipping partners may include:
- Delhivery
- DTDC
- Blue Dart
- Xpressbees
- Ecom Express
- India Post
- Other courier partners based on service availability
Courier partners may change without prior notice.
7. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).
You can use the tracking number to monitor the status of your shipment through the courier partner’s tracking system.
Please allow up to 24 hours after dispatch for tracking information to become available.
8. Delivery Address
Customers are responsible for providing complete and accurate delivery information, including:
- Full Name
- House/Flat Number
- Street Address
- Landmark (if applicable)
- City
- State
- PIN Code
- Mobile Number
Incorrect or incomplete address details may result in delivery delays, failed deliveries, or additional shipping charges.
Mahi & Co. is not responsible for orders delayed or undelivered due to incorrect information provided by the customer.
9. Delivery Attempts
Courier partners generally make one or more delivery attempts depending on their policies.
If the recipient is unavailable:
- The courier may attempt re-delivery.
- The customer may be contacted directly by the courier.
- The shipment may be held temporarily at a nearby delivery hub.
- The package may be returned to Mahi & Co. if delivery cannot be completed.
Additional shipping charges may apply if re-dispatch is requested.
10. Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including:
- Adverse weather conditions
- Natural disasters
- Public holidays
- Festivals
- Transport disruptions
- Government restrictions
- Strikes
- High courier volumes
- Incorrect delivery details
- Remote delivery locations
We appreciate your understanding in such situations.
11. Damaged Packages
Please inspect your package immediately upon delivery.
If you receive:
- A damaged package
- A tampered package
- Missing products
- Incorrect products
Please contact us within 24 hours of delivery.
Kindly provide:
- Your Order Number
- Photographs of the package
- Photographs of the product
- A brief explanation of the issue
After verification, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy.
12. Delivery of Perishable Products
Many of our handcrafted products are freshly prepared and intended for prompt consumption.
We recommend:
- Receiving the package as soon as possible after delivery.
- Following the storage instructions provided with the product.
- Refrigerating products where instructed.
- Avoiding prolonged exposure to heat or direct sunlight.
Mahi & Co. is not responsible for product quality issues resulting from delayed receipt after successful delivery or improper storage by the customer.
13. Bulk & Corporate Orders
Bulk, corporate gifting, and customized orders may require:
- Additional processing time
- Advance payment
- Production scheduling
- Delivery coordination
Estimated timelines for such orders will be communicated during the ordering process.
14. Order Modifications
If you need to modify your shipping address or contact details, please contact us as soon as possible after placing your order.
Once an order has been dispatched, we may not be able to change the delivery address.
15. Failed Deliveries
Orders may be returned to us if:
- The recipient is unavailable after delivery attempts.
- The address is incorrect or incomplete.
- The shipment is refused by the recipient.
- The courier is unable to access the delivery location.
If a returned shipment is to be re-dispatched, additional shipping charges may apply.
16. Force Majeure
Mahi & Co. shall not be held responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:
- Floods
- Earthquakes
- Fire
- Pandemic or epidemic
- Government restrictions
- Civil unrest
- Labour strikes
- Transportation disruptions
- Internet outages
- Supply chain interruptions
We will make reasonable efforts to fulfil your order once normal operations resume.
17. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Mahi & Co.
🌐 Website: https://mahiandco.in
📧 Email: support@mahiandco.in
📱 Phone / WhatsApp: +91 8830002816
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Our team will be happy to assist you with any shipping-related enquiries.